Information used to operate the website and fulfil customer orders.
When you use this website, information may be provided directly by you or generated as part of normal website, checkout and order operations.
Information we collect
The information collected depends on how you use the website. Browsing the catalogue generally requires less information than placing an order or contacting support.
When information is submitted during checkout or through a contact process, it may include details needed to identify the customer, communicate about the order and arrange delivery.
Such as your name, email address and other contact details you provide.
Information required to prepare and route an order to its delivery destination.
Products, quantities, order references and information associated with fulfilment.
Information you provide when contacting us about an order or another enquiry.
How information is used
Information may be used where necessary to operate the website, process customer requests and manage orders.
Orders and fulfilment
Information submitted during checkout is used to create and manage the order and to support the fulfilment process.
Order records may include customer details, ordered products, order totals, payment status, shipping information, tracking information and status updates associated with the order.
Delivery information may need to be used in connection with export processing and shipment of the order to the destination supplied by the customer.
Payment information
Information associated with a payment may be recorded as part of the relevant order so that payment and order status can be managed.
The information involved depends on the payment method presented during checkout. Customers should follow the payment instructions displayed for their specific order.
Never send passwords, private keys, recovery phrases or other secret account credentials through a support or contact request.
Analytics and technical data
The website may process technical information generated when pages are accessed. This can include information used to understand website performance, diagnose technical problems and maintain site operation.
Lianhua uses website analytics to help understand site usage and performance.
Service providers
Operating an international ordering website can require information to be processed by service providers involved in website infrastructure, communications, payment processing, export handling or delivery.
Information should be limited to what is reasonably required for the relevant service or transaction.
International processing
Lianhua Peptide Co. operates from Hangzhou, Zhejiang, China and supplies supported international destinations.
As a result, information associated with an international order may need to be processed across jurisdictions in connection with website operation, customer support, export processing or delivery.
Delivery and order information may need to accompany the international fulfilment process.
Data retention
Information may be retained where it remains necessary for order administration, customer support, record keeping, security, dispute handling or other legitimate operational requirements.
Different categories of information may need to be retained for different periods depending on their purpose and any applicable requirements.
Information security
Reasonable technical and operational measures may be used to protect information associated with the website and customer orders.
No internet transmission, online service or storage system can guarantee absolute security. Customers should also take appropriate care when submitting information online.
Privacy requests
If you have a question about information associated with an order or information you previously submitted, contact Lianhua with enough information to identify the relevant request or order.
Additional verification may be required before information relating to an order or customer can be disclosed or changed.
Changes to this policy
This Privacy Policy may be updated as the website, ordering process, fulfilment practices or supporting services change.
The version displayed on this page is the current website policy and should be reviewed periodically.
Contact
Privacy questions or requests relating to information submitted through the Lianhua website can be sent through the contact page.
Contact LianhuaQuestions about information associated with your order can be submitted through customer support.